Customer Insights Manager
4 weeks ago
Matalan is a retail industry leader that has undergone significant transformations over the years. Our journey is marked by innovative approaches to retail, and we're always looking for talented individuals to join our team.
As a Market Insight Manager at Matalan, you'll play a crucial role in driving a customer-centric culture that leverages market and customer behavior data to inform business strategy and decision-making.
Key Responsibilities- Deliver actionable insights and recommendations to inform business and category strategies.
- Communicate market data and insights effectively, championing strong data visualization and leading the refinement of our market reporting.
- Manage the market intelligence reporting schedule.
- Analyze data from various sources, including Kantar Worldpanel, GfK POS Tracker, customer surveys, and competitor pricing and range audits.
- Utilize publicly available data to enhance competitor intelligence.
- Project manage ad-hoc research on competitors and the market, taking responsibility for the entire process from research brief to analysis and debrief.
- Collaborate with the Trading teams to ensure market data and insights are timely and relevant to strategy planning needs.
- Develop strong partnerships with market data agencies.
- Lead the team in refining our ways of working with the Trading teams.
- You're passionate about markets, retail, and data.
- You have experience working with large market intelligence datasets, such as Kantar Worldpanel and GfK POS tracking.
- You possess a strong statistical background, with expertise in techniques like correlation, regression, cluster analysis, data modeling, and forecasting.
- You're skilled in statistical tools like SPSS, DisplayR, or Q Market Research, with experience in R, Python, or SQL being a plus.
- You hold a higher education qualification in a field related to maths, statistics, economics, data science, or business analytics.
- Competitive salary.
- 20% staff discount, increasing with length of service.
- Thrive Recognition Scheme.
- Wellbeing support provided by the Retail Trust.
- Life Assurance.
- Retail Rewards platform offering discounts for other retailers.
- Pension Scheme.
- Access to a wide range of career development opportunities.
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