Customer Service Representative

4 weeks ago


Burton upon Trent, Staffordshire, United Kingdom AJR Management Ltd Full time
About the Role

We are seeking a highly motivated and organized individual to join our team as a Customer Service Executive. As a key member of our customer service team, you will play a vital role in ensuring seamless transitions for our clients and their customers.

Key Responsibilities
  • Manage client data requests, including handover and tenancy information
  • Build and maintain relationships with key client contacts
  • Liaise with customers to resolve utility queries and complaints
  • Coordinate with suppliers to ensure customer accounts are set up correctly
  • Ensure system accuracy, including identifying and fixing any duplications
What We Offer

We value our team and offer a range of benefits, including:

  • 20 days' holiday plus bank holidays (28 days in total)
  • Earn an extra day for each year's service (up to 5 additional days)
  • Pension Scheme
  • Retail Discount Scheme
  • Reward and Recognition Scheme based on nominations and customer feedback
  • Employee Assistance Programme
  • Casual Dress
  • Funded Company Events
  • Optional fortnightly flex working
  • Hybrid option available upon successful completion of probationary period
  • Charity Match Scheme
  • Birthday day off
About You

We're looking for a motivated and organised individual who is passionate about delivering first-class service. You will have:

  • Strong written and verbal communication skills
  • Ability to build relationships with customers over the phone
  • Competent in working both independently and as part of a team
  • Quick learner with proficient keyboard skills and experience using Microsoft Office (Word, Excel)
  • Great attention to detail and common sense approach
  • Ability to manage time effectively and prioritise workload
  • Pleasant demeanor and ability to respond positively to clients and team members

If you're ready to make a difference and join a company that values its team and clients alike, we encourage you to apply today.



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