Continuous Improvement and Quality Assurance Manager

1 month ago


Leeds, Leeds, United Kingdom Burberry Limited Full time
Job Summary

Burberry Limited is seeking a highly skilled Continuous Improvement and Quality Assurance Manager to join its HR Operations team. This role will be responsible for driving process excellence and quality across the organization, ensuring that all HR processes are efficient, effective, and aligned with the company's strategic objectives.

Key Responsibilities
  • Develop and maintain the Global HR Process Taxonomy, ensuring that all processes are up-to-date and key controls are documented.
  • Act as an internal consultant, providing advice and coaching to others on the practical application of recognized continuous improvement methodologies, tools, and techniques.
  • Lead complex process re-engineering activities in collaboration with operations teams, utilizing experience with process mapping to identify opportunities for improvement.
  • Ensure that CI initiatives and corresponding benefits realization are documented and aligned to the strategic objectives of the HR Operations function.
  • Work with operational leads and other CI professionals across the business to promote a culture of continuous improvement, creating mechanisms that encourage others to identify and implement improvements.
  • Facilitate cross-team root cause analysis in response to complex service failures, challenging others to identify mitigations that are sustainable and proportionate.
  • Define a consistent approach to Quality Assurance, including the frequency of checks, how checks are undertaken, and how results are reported.
  • Manage delivery of short and medium-term projects to agreed timelines and budget, ensuring adherence to Burberry's project governance and change management frameworks.
  • Seek opportunities to utilize enabling technology to simplify, de-risk, and automate processes.
  • Collaborate with others to challenge the status quo and conventional thinking in the pursuit of operational excellence.
Requirements
  • Proven experience in process improvement and quality assurance, with a strong understanding of continuous improvement methodologies and tools.
  • Excellent communication and coaching skills, with the ability to engage with global stakeholders at all levels of the organization.
  • Sound logic and data analysis skills, with the ability to support reasoning and decision-making.
  • Ability to manage delivery using proven project management techniques, with a focus on timelines, budget, and quality.
  • Practical application of recognized continuous improvement methodologies, tools, and techniques, with experience in process mapping and re-engineering.
  • Blueworks Live experience, with the ability to document complex processes that include multiple swim lanes, handoffs, decisions, and controls.
  • Ability to identify opportunities to eliminate work, simplify processes, and automate tasks, with a focus on operational excellence.
What We Offer

Burberry Limited is an Equal Opportunities Employer, committed to creating a diverse and inclusive work environment. We offer a competitive salary and benefits package, as well as opportunities for professional growth and development.



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