Quality Assurance Manager

4 weeks ago


Leeds, Leeds, United Kingdom Chrysalis Talent Solutions Full time

At Chrysalis Talent Solutions, we are seeking a highly skilled Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will play a pivotal role in ensuring our homes are built to the highest possible standards.

Key Responsibilities:

  • Enhance warranty provider CQR scores to meet or exceed expectations.
  • Reduce DPR (Defect Per Residence) rates and RI (Reportable Items) scores.
  • Improve HQI (Home Quality Inspection) pass rates.
  • Boost customer satisfaction through effective quality controls and collaboration.
  • Increase build efficiency and overall operational effectiveness.
  • Ensure consistent construction quality across all projects.

Key Purpose of the Role:

  • Collaborate effectively with internal teams (Health & Safety, Commercial, Technical, Customer Service, Site Management, Sales, HR) and external stakeholders (Warranty Providers, Contractors, Registered Landlords) to uphold excellence.
  • Continuously drive improvements to enhance efficiency and customer satisfaction.

As a Quality Assurance Manager, you will be responsible for ensuring that our homes meet the highest standards of quality and safety. If you have a passion for quality and a drive to deliver excellence, we encourage you to apply for this role.



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