Product Quality Assurance Manager

3 days ago

Leeds, Leeds, United Kingdom Resolver Full time

About Us


Resolver is a product-led organisation dedicated to delivering high-quality solutions. We're committed to ensuring that our products meet the expectations of both internal and external stakeholders.


The Service Assurance Lead will play a critical role in directing and prioritising the team's efforts in measuring product performance, analysing risks, and identifying opportunities for improvement. This position requires strong leadership skills, problem-solving abilities, and effective communication.


Responsibilities:



  • To lead and prioritise the team's effort in carrying out our approach to Service Assurance.
  • To identify opportunities for improvement or risks with the approach and provide recommendations to address these.
  • Provision of regular reporting to leadership on the output of the Service Assurance team.
  • Review and quality assure the work of the team.
  • To both carry out and drive the continual improvement of our product monitoring.
  • To act as the interface between the Service Assurance team and product through the Operational Readiness process.
  • Leading Service Health, Customer Health and Corrective and Preventive Action initiatives.
  • To manage the completion of any actions as a result of the above initiatives.
  • The identification of any gaps in our ability to identify the root cause of issues.
  • To provide Resolver's product management team with recommendations on how to mitigate product risks, or to address the root cause of the issue, where appropriate.
  • Where any product performance issues are related to a supplier, to provide the individual responsible with the management of that supplier any evidence required to raise the issue.

Requirements:



  • Experience of leading a service quality or assurance team.
  • Experience of working in a product or service quality/assurance role.
  • Experience of product monitoring, root cause analysis and the production of actionable issue reports.
  • Experience of working within an Agile environment.
  • Experience of data analysis and effective communication of the results of that analysis.
  • Experience of working in multi-functional teams and embedding a culture of quality within those teams.
  • The successful candidate will have great problem-solving skills and a natural inquisitiveness to understand what is truly behind an issue.

Desirable Qualifications:



  • It would be desirable that the candidate has experience of supporting the analysis of highly complex incidents.
  • It would be desirable that the candidate has experience of Lean, Six Sigma or Kaizen.

What We Offer:


We offer an excellent salary package including:



  • Market competitive pay rates based on your skills and experience (£80,000 - £110,000 per annum).
  • Discretionary bonus scheme/commission scheme with payment based on revenue generated as a result of generated sales leads.
  • 33 days holiday including Bank Holidays.
  • Critical Illness insurance.
  • Life Insurance Cover.
  • Healthcare Cash Plan/Healthcare, dental and vision plan.
  • An attractive pension/401k retirement plan scheme.
  • Cycle to Work Scheme.
  • Employee perks schemes offering discounts, rewards, giveaways and more.
  • Subsidised gym membership.
  • Mental health wellbeing portal and access to an in-house clinical psychologist.
  • Support and provision of supplies to facilitate home working.
  • Flexible working opportunities.

About Our Benefits:


At Resolver, we believe that our people are our greatest asset. That's why we're committed to providing a comprehensive benefits package that supports your physical and mental well-being, career development, and financial security. Our benefits are designed to help you achieve a better work-life balance and make the most of your time outside of work.


Equal Opportunities Employer:


Resolver is an equal opportunities employer and welcomes applications from all qualified candidates regardless of their background, gender, gender identity, race, religion, colour, nationality, ethnic origin, sexual orientation, marital status, veteran status, age, or disability. We are committed to creating an inclusive work environment and value diversity in all its forms.

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