Quality Assurance Manager
1 week ago
M Group Services is seeking a Quality Assurance Manager to join our team. As a Quality Assurance Manager, you will play a crucial role in ensuring the quality of our services and products. You will be responsible for managing quality compliance on our northern contracts with Yorkshire Water and United Utilities.
Key Responsibilities
- Support the project lifecycle across every stage to ensure and enhance compliance with the Business Management System (BMS) and client requirements.
- Review and approve Quality documentation to ensure effective Project Quality Plans and Inspection Test Plans are in place to successfully manage works.
- Lead internal audit process and coordination of any client audits, including accreditation assessments.
- Actively drive a culture of 'get it right the first time' to avoid error, with indirect/direct costs and reduced reworks, programme increase, and defects.
- Drive and ensure that post-project appraisals occur at the completion of projects across all workstreams. Through working groups and contract teams, share good practices and lessons learned across the water division.
- Engagement with the client at the relevant levels to build/develop and maintain relationships.
- Effective communicator with the broader contract and water divisional team.
- Understand the cost of quality of defects and re-works on the contract. Implement any quality improvement plans with the analysis and data trends to drive improvement in this area.
- Manage the non-conformance process on the contract based on the BMS requirements.
Requirements
- Understanding of ISO 9001 standards and experience in quality management and auditing within the construction industry.
- Experience in working and identifying improvements and updates in the maintenance and management of a BMS/IMS.
- Strong auditing skills, plus the ability to problem solve and carry out in-depth root cause analysis.
- Ideal CQI or IRCA-certified ISO 9001: 2015 Auditor/Lead Auditor qualification.
- Ability to integrate with project teams, clients, consultants, contractors, and suppliers to achieve quality objectives.
- Strong written and oral communication skills, plus leadership qualities required.
- Strong IT skills, including MS Office suite of applications.
- Ability to write reports and presentations relating to quality findings (audits/defects/costs/NCR).
What's in it for you?
- Matched Pension Scheme.
- Company Car or Car allowance with Fuel Card or Salary Sacrifice Car Scheme with Fuel Card.
- Hybrid Working.
- Private Health Care and Health care Cash plan (family level).
- 25 days' annual leave plus 8 days' bank holiday.
- Access to our Employee Assistance Programme.
- Life Assurance.
- Enhanced Maternity and Paternity policy.
- Access to My Rewards which provides fantastic reductions on 1000's of purchases including Mobile Phone, Utility bill & top retail brand discounts.
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