Front Desk Coordinator

2 weeks ago

Glasgow, Glasgow City, United Kingdom Blue Arrow Full time
Receptionist Job Description

We are seeking a highly skilled and experienced Receptionist to join our team at Blue Arrow. As the first point of contact for our clients, you will be responsible for providing exceptional customer service and ensuring a professional and efficient experience from start to finish.

Key Responsibilities:
  • Manage meeting room bookings and prepare facilities for corporate clients and other meetings
  • Coordinate catering requirements for corporate clients and other meetings
  • Provide highest level of customer service when greeting clients on arrival, secure sign in procedure, and informing departments/staff of their client's arrival
  • First point of contact for clients and all calls received
  • Record all new business enquiries received for reporting purposes
  • Address day-to-day issues members of staff may be experiencing, whether this be within the workplace, equipment, or of a personal nature, with discretion and pass onto the appropriate member of staff where required
  • Order stationery, deal with office invoices, and manage petty cash
  • Coordinate contractor visits and facility requests, such as heating, printer, and confidential waste
  • Provide general admin support for the branch and other Glasgow Offices, including opening and closing of files on VisualFiles
  • Work with HR and Partners to facilitate Employee New Starts/Transfers and arrange all seating and equipment requirements ahead of start date
  • Form strong relationships with all staff to understand and assist with any concerns they may have and maintain a welcoming and positive office morale
Requirements:
  • Customer service based role with diary management experience
  • Call handling experience, including outbound and inbound calls
  • Desirable: Legal office or professional services experience, Microsoft Office, Microsoft Forms, and VisualFiles

We are committed to helping find great work opportunities for great people. If you have the skills and experience needed for this vacancy, please send your CV or contact Louise at Blue Arrow.

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