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Client Solutions Director
2 months ago
We are seeking a highly skilled and ambitious Client Solutions Manager to join our team at Wildcat Careers Ltd. As a key member of our team, you will play a pivotal role in driving business efficiency for our diverse client base through innovative technology solutions and exceptional relationship building.
Key Responsibilities- Client Engagement: Collaborate with existing clients to gain a deep understanding of their current and future tech requirements, challenges, and goals.
- Technology Roadmap Development: Develop and manage technology roadmaps in alignment with clients' needs and organisational capabilities.
- Solution Delivery: Ensure high levels of client satisfaction by consistently delivering effective and innovative technology solutions.
- Stakeholder Management: Collaborate with internal and external stakeholders to oversee and participate in the technical design of client project work and internal project work as required.
- Mentorship: Provide mentorship and support to junior team members.
- Business Development: Partner with the Senior Leadership Team to develop solutions for new customers and ensure the successful execution of technical projects.
- Client Acquisition: Engage as required in discussions with potential new clients, particularly in the absence of senior team members.
- Service Improvement: Work closely with the technical team to ensure seamless implementation of solutions and provide feedback to enhance service offerings.
- Process Development: Establish and maintain systems, procedures, and methodologies to deliver an exceptional customer experience.
- Experience: Demonstrated experience within a Managed Service Provider (MSP).
- Technical Knowledge: Experience with MSP technology stack products including email security solutions, backup systems, and cybersecurity measures.
- Personal Qualities: Self-assured self-starter, adept at both team collaboration and independent work. Highly driven with a desire to succeed. Ambitious with a growth mindset. Strong analytical and problem-solving skills to identify client needs and develop effective solutions.
