Client Solutions Manager

3 weeks ago

BradfordonAvon, Wiltshire, United Kingdom Wildcat Careers Ltd Full time
Job Title: Client Solutions Manager

We are seeking a highly skilled Client Solutions Manager to join our team at Wildcat Careers Ltd. As a key member of our team, you will play a pivotal role in driving business efficiency for our diverse client base through innovative technology solutions and exceptional relationship building.

Key Responsibilities:

  • Collaborate with existing clients to gain a deep understanding of their current and future tech requirements, challenges, and goals.
  • Identify and suggest opportunities for improvement and participate effectively in the process of innovative change.
  • Develop and manage technology roadmaps in alignment with clients' needs and organisational capabilities.
  • Ensure high levels of client satisfaction by consistently delivering effective and innovative technology solutions.
  • Collaborate with internal and external stakeholders to oversee and participate in the technical design of client project work and internal project work as required.
  • Provide mentorship and support to junior team members.
  • Partner with the Senior Leadership Team to develop solutions for new customers and ensure the successful execution of technical projects.
  • Engage as required in discussions with potential new clients, particularly in the absence of senior team members.
  • Work closely with the technical team to ensure seamless implementation of solutions and provide feedback to enhance service offerings.
  • Establish and maintain systems, procedures, and methodologies to deliver an exceptional customer experience.
  • Fulfil additional tasks or responsibilities as requested to support the team's objectives.

Requirements:

  • Demonstrated experience within a Managed Service Provider (MSP).
  • Experience with MSP technology stack products including email security solutions, backup systems, and cybersecurity measures.
  • Full driving licence and own transport.

What We Offer:

  • A dynamic and supportive work environment.
  • Opportunities for career growth and professional development.
  • A competitive salary and benefits package.
  • A fun and collaborative team culture.

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