Change Management Specialist
1 week ago
Polar Recruitment Services Ltd is seeking a highly skilled Ecommerce Change Coordinator to join their team.
This role involves managing change across the eStore Customer Service team and ensuring operational processes are understood by all Customer Service agents.
Key Responsibilities:
- Develop and implement change management strategies to minimize disruption to business operations.
- Collaborate with cross-functional teams to ensure seamless integration of new processes and systems.
- Provide training and support to Customer Service agents to ensure they understand and can execute new processes.
- Monitor and analyze process metrics to identify areas for improvement.
Requirements:
- Previous ecommerce operational experience.
- Proficient in MS Office 365 applications.
- Strong communication and interpersonal skills.
- Ability to work in a fast-paced environment and prioritize multiple tasks.
What We Offer:
- A dynamic and supportive work environment.
- Opportunities for professional growth and development.
- A competitive salary and benefits package.
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