Administrative Support Specialist

2 weeks ago


Chippenham, Wiltshire, United Kingdom Old Mill Full time
About the Role

We are seeking a highly organized and proactive Administrative Support Specialist to join our team at Old Mill. As a key member of our team, you will be responsible for providing exceptional administrative support to our adviser and clients.

Key Responsibilities:

  • Manage diary invites in Outlook to coordinate deadlines and client expectations
  • Assist with responding and filing client emails to prioritize workload
  • Act as a vital touchpoint for clients, ensuring timely, accurate, and efficient correspondence
  • Establish a good rapport and high levels of trust with clients, contributing to client service satisfaction
  • Build a knowledge base of procedures, problems, and resolutions, effectively communicating with the team and clients daily
  • Work to moving deadlines, being proactive in your approach to work, and positively driving actions and outcomes from other team members

Requirements:

  • Experience in a Professional Services or Customer Service environment
  • Strong administrative qualities, with confidence and competence in computer skills, including Microsoft Teams, CRM, accounting software, and document filing systems

What We Offer:

  • A dynamic and challenging work environment
  • Opportunities for professional qualifications and transferable skills training
  • 25 days' holiday plus bank holidays, and an extra day off for birthday celebrations
  • Staff discounts on savings on mobile phones, utilities, clothes, and more


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