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Customer Service Administrator Property Consents

2 months ago

Bury St, Suffolk, United Kingdom Morson Talent Full time

{"Job Title": "Customer Service Administrator Property Consents", "Location": "Bury St Edmunds, UK", "Contract": "12-Month Fixed Term", "Working Hours": "Monday – Friday, 8:30 AM – 5:00 PM", "Salary": "£15.78 per hour", "Job Overview": "UK Power Networks is seeking two highly organized and customer-focused Property and Consents Customer Service Administrators to join the team in Bury St Edmunds. This role involves handling a wide range of enquiries and ensuring they are directed to the correct departments within the business.", "Key Responsibilities": [{"Responsibility": "Handling Enquiries", "Description": "Manage and respond to a diverse array of incoming enquiries, ensuring they are routed to the appropriate teams or departments."}, {"Responsibility": "Customer Service", "Description": "Provide exceptional customer service over the phone, ensuring a positive experience for all stakeholders."}, {"Responsibility": "Administrative Support", "Description": "Offer general administrative support across the property and consents teams, including document management and data entry."}, {"Responsibility": "Problem Solving", "Description": "Use initiative and problem-solving skills to manage enquiries that may not be straightforward, requiring a proactive approach to find the right solution."}, {"Responsibility": "Liaison", "Description": "Work closely with internal teams across the business to ensure enquiries are handled efficiently and effectively."}, {"Responsibility": "Training and Development", "Description": "Participate in a comprehensive training program lasting approximately 3 months to become familiar with all aspects of the role."}], "Key Requirements": [{"Requirement": "Experience", "Description": "Previous experience in a customer service, call centre, office, or administrative role is essential. Experience within utilities or legal consents would be highly advantageous."}, {"Requirement": "Skills", "Description": "Excellent communication and interpersonal skills, with the ability to think outside the box and navigate through the business effectively."}, {"Requirement": "Flexibility", "Description": "Ability to manage a varied workload and adapt to changing priorities."}, {"Requirement": "IT Proficiency", "Description": "Strong proficiency in Microsoft Office Suite (Word, Excel, Outlook).", "Note": "This role offers a blended working arrangement with initial on-site training. Following the training period, you will continue to work on-site with the possibility of some flexibility in working arrangements as you become more established in the role.", "Interview Process": "The interview process will be conducted on-site at UKPN's Bury St Edmunds office.", "Note": "If you are a proactive and customer-oriented professional with a background in administration or customer service, and you thrive in a fast-paced environment, we encourage you to apply for this exciting opportunity with UK Power Networks."}