Service Operations Coordinator

4 weeks ago


Uxbridge Greater London, United Kingdom Adecco Full time £27,000 - £30,000

Position Title:
Service Operations Coordinator

Location:
Uxbridge

Employment Type:
Permanent

Compensation:
£27,000 - £30,000 per annum

Company Overview:
Our organization is a prominent provider of cinema exhibition services across Europe, the Middle East, and Africa. We specialize in delivering all-encompassing solutions for projection technology, audio systems, centralized systems, cinema outfitting, and additional services. Our dedicated team of 23 professionals contributes to a turnover nearing £10 million.

Employee Benefits:
- Competitive salary
- Pension plan
- 25 days of annual leave plus public holidays
- Life insurance coverage

Key Responsibilities:
- Oversee customer inquiries via email and phone, escalating and assigning tasks to engineers as necessary
- Address requests for job updates
- Manage service call inquiries and schedule engineers accordingly
- Ensure adherence to service level agreements (SLA) as instructed by the Engineering Manager, while maintaining service documentation
- Handle return merchandise authorization (RMA) requests and returns
- Verify completed worksheets, review charges, and generate invoices for the Finance department
- Monitor engineer worksheets to ensure compliance with standards
- Manage customer equipment stored at the Uxbridge facility
- Compile reports for clients regarding call response metrics
- Perform additional technical administrative duties as assigned by the Engineering Manager

Essential Qualifications:
- Strong organizational abilities with exceptional written and verbal communication skills
- Proficiency in Microsoft Office Suite (Word, Excel, etc.)
- Capability to rapidly learn new systems and perform under pressure

Desirable Qualifications:
- Prior experience in technical administration
- Familiarity with an ERP system (e.g., Odoo)

Technological Proficiencies:
- Microsoft Office Suite (Word, Excel, etc.)
- Odoo (ERP system)

Adecco operates as an employment agency for permanent placements and as an employment business for temporary staffing solutions. The Adecco Group UK & Ireland is committed to equal opportunity employment. By submitting your application, your information will be processed in accordance with our Candidate Privacy Information Statement, available on our website.


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