Regional Facilities Manager

6 days ago

Manchester, United Kingdom ZipRecruiter Full time

Job Title: Regional Facilities Manager

Location: North of England and Scotland

Contract: Permanent

Hours: 37.5 hours per week

Salary: £48,000 to £53,000, plus car allowance

Role Overview:

The Regional Facilities Manager will be responsible for overseeing the transformation and profitable operation of an integrated facilities management service contract. This is a multi-location contract, primarily responsible for an allocated cluster of sites across the North of England and Scotland, and will include travel and overnight stays.

Key Responsibilities:

  • Lead the transition and substantive delivery of hard and soft facilities management services for all sites in the allocated regional cluster.
  • Ensure continuous, uninterrupted FM service provision to ensure that the customer receives 'business-as-usual' services during transition.
  • Work with purchasing to onboard incumbent service providers which are to be retained.
  • Proactively manage continuous improvement in the delivery of both self-delivered and subcontracted services. Identify opportunities for cost reduction and/or quality improvement.
  • Attend regular Customer project meetings, in person or virtually as required and report.
  • Ensure compliance with all statutory and Company policies and procedures, including all aspects of Health and Safety, Quality, Purchasing, HR, Payroll, etc.
  • Maintain an in-depth understanding of performance against Key Performance Indicators (KPIs), producing and delivering reports and presentations to management and customers.
  • Visit customer operations sites regularly, as required based on site size and service scope.
  • Own & develop customer relationships within the assigned region and across the account.
  • Employ FM and related industry intelligence and own initiative to generate ideas for improvement opportunities.
  • Prepare and present business case for initiatives which appear viable and add value.
  • Ensure that all staff have the required competence to undertake their roles, liaising with managers to identify the effective delivery of training and development programmes.

Requirements:

  • Experience in delivery of facilities management services (soft and hard)
  • Experience of managing operations at multiple sites
  • History of positive customer engagement
  • Awareness of commercial mechanisms in Facilities Management outsourcing
  • Experience in controlling costs and managing budgets
  • Experience of working in a customer-facing environment
  • Experience of scoping customer requirements and delivering against standards
  • Experience of working to and developing operational processes
  • In-depth knowledge of Health and Safety legislation
  • Experience of leading and managing teams and individuals
  • Knowledge of HR policies and procedures

Benefits:

  • 7.5% Pension Contribution
  • £4,888 Car allowance
  • Life assurance x 4 Annual Salary
  • 33 days paid holiday (incl. bank holidays), plus service days 1 day per year
  • The opportunity to purchase additional annual leave, up to a maximum of one week
  • Company cycle to work scheme (subject to the satisfactory completion of a probation period)
  • Long-service awards
  • Going the Extra Mile (GEM) awards
  • Access to 'MyChoices' benefits and rewards portal
  • The ability to join an enhanced sick pay scheme
  • An Employee Assistance Programme

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