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Customer Service Ambassador
2 months ago
We're seeking a skilled Receptionist to provide exceptional customer service at our Bicester Premier Inn. As a key member of our team, you'll be responsible for creating a warm and welcoming atmosphere for our guests.
About the Role:
- Hours: 20 hours per week, spread across 3 days
- Shifts: 7am-3pm or 3pm-11pm, including weekends
- Pay Rate: Up to £ per hour
What You'll Do:
- Provide exceptional customer service to our guests, ensuring their stay is comfortable and enjoyable
- Manage the front desk, handling check-ins, check-outs, and room assignments
- Collaborate with the housekeeping team to ensure rooms are prepared for guests
- Process payments and handle customer complaints in a professional manner
Why You'll Love It Here:
- Training and Support: We offer comprehensive training and ongoing support to help you succeed in your role
- Whitbread Benefits: Enjoy discounts on Premier Inn rooms, meals, and other perks
- Pension and Saving Schemes: Take advantage of our company pension and save as you earn scheme
- Discounts: Get money off shops, utility bills, travel, and more
What We're Looking For:
- A passion for delivering exceptional customer service
- Excellent communication and interpersonal skills
- Ability to work independently and as part of a team
- Basic computer skills and familiarity with administration systems
Equal Opportunities Employer: We're committed to creating an inclusive workplace that values diversity and welcomes applications from all backgrounds.
