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Purley, Greater London, United Kingdom Fairlie Healthcare group Full time{"title": "Clinical Services Manager", "description": "About UsFairlie Healthcare Group is a leading provider of high-quality care, established in 1999. We specialize in caring for adults with neurological conditions and patients with tracheostomies who require ventilator support.We have three homes: Fairlie House in West Norwood, Highfield House in Purley,...
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Relief House Manager
2 months ago
We are seeking a customer-centric House Manager to exemplify the high-quality customer standards that we are renowned for. Our House Manager's key role is to enhance our Homeowner's quality of life and enable them to maintain their independence.
This is a diverse role encompassing high-level customer service and front-of-house and facilities management. The successful candidate will be responsible for building a strong community with our homeowners through event coordination, and regular meetings to report company updates and address the priorities of our residents.
Key Responsibilities:- Welcoming new Homeowners and supporting them to settle into their apartments.
- Providing a professional front-of-house service and dealing with all visitors in a friendly manner.
- Being the first point of contact for all our Homeowners and offering them help, support, and advice as necessary.
- Working in collaboration with our partners and suppliers to ensure the smooth running of the estate.
- Being the 'face' of McCarthy Stone for the families and friends of our Homeowners.
- Dealing with Homeowners' issues with sensitivity and understanding the need for confidentiality and respect their privacy.
- Managing the development – gardens and grounds – in an efficient and effective manner, providing our Homeowners with a safe, secure, well-maintained, and pleasant environment.
- Facilitating social interaction and helping Homeowners to enjoy retirement living to the full.
- Ensuring that all Health and Safety requirements are adhered to.
- Excellent communication skills with a real 'can do' attitude.
- Extensive experience in a professional customer service-oriented position.
- A professional approach with high-quality standards.
- Thrives in a busy and varied role, where every day will be different.
- Be resilient and can problem-solve effectively.
- An awareness of basic Health and Safety will be a distinct advantage.
- A good level of computer literacy including Microsoft Word and Outlook.
- Previous/current work-based first aid qualifications will be an advantage although successful candidates will receive all the necessary training on commencement of the role.
We celebrate diversity and promote equality and inclusion amongst our colleagues. We welcome applications from all, regardless of personal characteristics or background.
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