Customer Support Specialist

1 month ago


Sunderland, Sunderland, United Kingdom Fastenal Europe Full time

Overview

We are seeking a dedicated individual for a role that offers excellent in-house training and promising career advancement opportunities. A significant number of our employees are promoted from within, reflecting our commitment to internal growth.

Location

Based in a dynamic environment.

Employment Type

Part-Time

Working Hours

Monday to Thursday from 8 AM to 5 PM, and Friday from 8 AM to 2:30 PM. No weekend shifts required.

This position presents a unique opportunity for those looking to build a long-term career with potential for advancement into managerial or senior sales roles.

We are in search of friendly, versatile candidates who excel in customer support and warehouse operations. The ideal candidate thrives in high-pressure situations and consistently delivers outstanding customer service while assisting in warehouse duties. A full UK driving license is necessary as driving a company vehicle will be part of the role.

Key Responsibilities:

Customer Service:
- Managing customer inquiries via phone and email
- Assessing and addressing customer needs to ensure satisfaction
- Engaging with customers to enhance their experience
- Handling stock purchases and general operations within the point of sale
- Collaborating with team members to provide timely updates to customers
- Proficiency in IT skills is a plus.

Warehouse Duties:
- Picking, packing, and receiving goods
- Conducting inventory counts and restocking supplies
- Overseeing shipping processes and managing incoming goods
- General warehouse operations; forklift certification is not required but can be obtained during employment.

If you possess experience in customer service and/or warehouse operations and are eager to advance your career with a reputable company, this position may be the perfect match for you.

Compensation Package:

  • Competitive starting salary
  • Complimentary parking
  • 20 days of annual leave plus 8 bank holidays
  • Auto-enrollment pension scheme
  • Monthly bonuses following the probationary period
  • Excellent long-term career prospects and opportunities for advancement
  • International travel and training events.
  • Recognized as #148 in the World's Best Employer 2018 (Forbes)
  • Ranked #68 in the World's Most Innovative Company 2016 (Forbes)
  • We proudly collaborate with some of the largest companies globally.

Job Type: Part-Time

Contract: Permanent



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