Customer Support Specialist
2 weeks ago
At Barclays Bank PLC, we're dedicated to providing exceptional customer experiences. As a Customer Service Advisor, you'll play a vital role in ensuring our clients feel valued and supported.
You'll be the first point of contact for our customers, resolving their queries and issues with empathy and professionalism. Your primary focus will be to deliver personalized service through various communication channels, ensuring each interaction is positive and efficient.
Your Responsibilities:- Collaborate across multiple digital platforms to personalize every customer interaction.
- Contribute to enhancing our digital capabilities by identifying areas where technology can be improved to better serve our clients.
- Provide outstanding customer service by promptly responding to inquiries, resolving issues, and handling client requests effectively.
- Work closely with internal teams, including sales, operations, and risk management, to meet client needs and expectations, ensuring accurate and timely transaction processing.
- Support various teams within the business operations function, such as risk management, compliance, and collections, as needed.
- Adhere to all regulatory requirements and internal policies related to customer care.
We're seeking individuals with a genuine passion for delivering exceptional customer service. You should possess strong communication skills, problem-solving abilities, and a commitment to teamwork. While banking experience is not essential, a can-do attitude and willingness to learn are highly valued.
At Barclays Bank PLC, we foster a supportive and collaborative work environment where you can develop your skills and contribute to our success.
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