Contact Centre Coordinator

3 weeks ago


Fulwood, Sheffield, United Kingdom CHEC Full time

About CHEC

CHEC is a leading provider of community-based healthcare services, working closely with the NHS to increase patient choice and provide better access to essential procedures. Our nationwide portfolio of over 25 community hospitals and clinics operates in a unique hub-and-spoke model, offering patients the choice of access to timely, locally-based ophthalmology and gastroenterology care free at the point of care.

Job Summary

We are seeking a highly skilled and customer-focused Patient Booking Coordinator to join our team. As the first point of contact for patients, general practitioners, and optometrists, you will play a critical role in processing referrals, booking appointments, and providing exceptional customer service.

Key Responsibilities

  • Process referrals and book patient appointments using our booking system
  • Liaise with primary, community, and secondary care providers using a mix of telephone and online e-referral, NHS, and in-house IT systems
  • Perform ad hoc administration duties as necessary
  • Work effectively and efficiently to meet CHEC standards

Person Specification

We are looking for someone with excellent customer service skills, ability to work as part of a team, IT literacy, and strong communication skills. If you have empathy and patience with referrals, and can work under pressure to service levels, we would love to hear from you.



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