Patient Booking Coordinator

3 weeks ago


Fulwood, Sheffield, United Kingdom CHEC Full time

About the Role

CHEC is seeking a highly skilled and customer-focused Patient Booking Coordinator to join our Referral and Bookings Management Centre. As a key member of our team, you will be responsible for processing referrals, booking patient appointments, and providing exceptional customer service to patients, general practitioners, and optometrists.

Key Responsibilities

  • Be the first point of contact for patients, general practitioners, and optometrists throughout the referral process
  • Liaise with primary, community, and secondary care providers using a mix of telephone and online e-referral, NHS, and in-house IT systems
  • Process referrals and book patient appointments using the booking system
  • Perform ad hoc administration duties as necessary
  • Work effectively and efficiently to CHEC standards

Requirements

  • Excellent customer service skills
  • Ability to work as part of a team
  • IT literacy
  • Ability to work under pressure and to service levels
  • Empathy and patience with referrals
  • Strong communication skills and confidence when speaking on the phone
  • Good attention to detail

About CHEC

CHEC is a leading provider of community-based healthcare services, working in partnership with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care. We are proud to have a nationwide portfolio of over 25 community hospitals and clinics operating in a unique hub-and-spoke model.

Our Values

We are committed to delivering personalised and compassionate patient care, and we are looking for someone who shares our values and is passionate about making a difference in the lives of our patients.



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