Patient Booking Coordinator
3 weeks ago
About the Role
CHEC is seeking a highly skilled and customer-focused Patient Booking Coordinator to join our Referral and Bookings Management Centre. As a key member of our team, you will be responsible for processing referrals, booking patient appointments, and providing exceptional customer service to patients, general practitioners, and optometrists.
Key Responsibilities
- Be the first point of contact for patients, general practitioners, and optometrists throughout the referral process
- Liaise with primary, community, and secondary care providers using a mix of telephone and online e-referral, NHS, and in-house IT systems
- Process referrals and book patient appointments using the booking system
- Perform ad hoc administration duties as necessary
- Work effectively and efficiently to CHEC standards
Requirements
- Excellent customer service skills
- Ability to work as part of a team
- IT literacy
- Ability to work under pressure and to service levels
- Empathy and patience with referrals
- Strong communication skills and confidence when speaking on the phone
- Good attention to detail
About CHEC
CHEC is a leading provider of community-based healthcare services, working in partnership with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based ophthalmology and gastroenterology care. We are proud to have a nationwide portfolio of over 25 community hospitals and clinics operating in a unique hub-and-spoke model.
Our Values
We are committed to delivering personalised and compassionate patient care, and we are looking for someone who shares our values and is passionate about making a difference in the lives of our patients.
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