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Ophthalmology and Gastroenterology Care Coordinator

1 month ago

Fulwood, Sheffield, United Kingdom CHEC Full time

About CHEC

CHEC is a leading provider of ophthalmology and gastroenterology care services, working closely with the NHS to increase patient choice and provide better access to exceptional, timely, locally-based care. Our nationwide portfolio of over 25 community hospitals and clinics operates in a unique hub-and-spoke model, with a dedicated team of experienced healthcare professionals committed to delivering personalised and compassionate patient care.

Job Summary

We are seeking a highly skilled and customer-focused Patient Booking Coordinator to join our team. As the first point of contact for patients, general practitioners, and optometrists, you will play a critical role in processing referrals, booking appointments, and providing exceptional service to our patients.

Key Responsibilities

  • Process referrals and book patient appointments using our booking system
  • Liaise with primary, community, and secondary care providers using a mix of telephone and online e-referral, NHS, and in-house IT systems
  • Perform ad hoc administration duties as necessary
  • Work effectively and efficiently to meet CHEC standards

Person Specification

We are looking for someone with excellent customer service skills, ability to work as part of a team, IT literacy, and strong communication skills. If you have empathy and patience with referrals, and can work under pressure to service levels, we would love to hear from you.