Product Development Manager

7 days ago

London, Greater London, United Kingdom EC1 Partners Ltd Full time
Job Description

**Senior Product Manager - Contact Center Technology**

Our client, EC1 Partners Ltd, is a leading financial services provider seeking a seasoned Product Manager to lead the development of their Contact Center Technology products. This is a hands-on role that can be either contract or permanent.

  • Collaborate with the product and client experience team to deliver an exceptional client experience and product across the entire product lifecycle (discovery, design, delivery, QA, and release) – focusing on Contact Centre technology.
  • Gain a deep understanding of our target clients, competitors, business, industry, and regulations to drive new solutions and products that drive financial success for our clients and help scale our business.
  • As a senior team member, provide guidance and coaching to junior members.
  • Work closely with UX designers and Engineers to discover and deliver new product features and experiences; write JIRA tickets, own your product's roadmap.
  • Gather and manage client/product feedback through surveys, concept testing, analytics tools, and A/B testing, as well as competitive intelligence.

**What You Will Bring:**

  • 3+ years of experience as a Technical Product Manager or related discipline, ideally building out Contact Center technology solutions.
  • A client-focused approach with a proven track record of building user experiences and products that customers love.
  • Comfortable working in agile development methodologies.
  • Strong technical intuition and a passion for good design; able to discuss technology with engineers and architects as well as user flow with UX strategists.
  • Previous experience in Wealth Management/Retail Banking is highly advantageous.

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