Administrative Assistant
6 hours ago
VANRATH is delighted to be assisting our major Public Sector client, a large and well-known organisation, in the recruitment of an Administrative Assistant to join their team based in Antrim. This is a Full-Time Monday - Friday position, with a Temporary contract expected to last for a minimum of 2 months. The salary is £27,263, plus fantastic benefits in a modern organisation, including Flexi time, free parking, and excellent modern offices.
Main Responsibilities- Provide a comprehensive customer care and administrative service as part of the Business Support Team, including Waste Management, Fleet, Waste Operations, and Sustainability.
- Be the primary point of contact for all waste enquiries and complaints from the general public, including answering queries, reporting issues, and taking payments.
- Deal courteously and effectively with Emails and Social Media requests from members of the public, commercial customers, stakeholders, and external agencies.
- Collaborate and effectively communicate with Contracted Services Suppliers to ensure the smooth running of all household bin collections and escalate to line managers any issues that may need escalated.
- Assist with financial procedures of the department, including receiving payments from customers, processing these, and completing reconciliation and daily reports to the finance department.
- Assist with the organisation and administration of events when required.
- Record and update data from Waste Dockets onto the Waste Data Flow database.
- Participate in training and development initiatives in line with the organisation's policies and guidelines.
- Provide a high level of internal and external customer service, including taking ownership of customer queries and complaints and following issues through to completion.
- Minimum 5 GCSES (Grades A-C) to include English Language and Maths.
- Minimum of 1 year's administrative or clerical experience.
- Good planning and organisational skills.
- Ability to work to a high standard with minimum supervision.
- Competent in the use of Windows and Microsoft Office.
- Experience within a fleet, transport, or logistics environment.
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