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Service Excellence Officer
2 months ago
Every child's future is worth protecting. This belief fuels our mission at NSPCC. We invite you to join our Professional Learning Services team as a Customer Service Officer, where your contributions will truly make a difference.
The customer service department serves as the primary liaison for all clients regarding our extensive range of Professional Learning Services offerings. The individual in this role will play a crucial part in ensuring the ongoing success of our service, which is dedicated to delivering the most effective solutions tailored to meet client needs.
As the first point of contact for organizations and professionals seeking assistance in safeguarding and child protection, our team provides essential guidance and information on the appropriate products and services to ensure the safety of children and young people.
In your role as a Customer Service Officer, you will:
- Deliver efficient and knowledgeable responses to clients seeking services and products.
- Identify client requirements and match them with the most suitable NSPCC Learning services and products.
- Collaborate closely with colleagues across Professional Learning Services to ensure timely follow-ups on service requests.
- Coordinate external training sessions and consultancy work across various regions.
We are seeking candidates who possess:
- Exceptional interpersonal and customer service abilities, with a talent for effective communication with both colleagues and the public.
- A strong aptitude for gathering and analyzing information to assess client needs and align them with available offerings.
- Negotiation skills to engage with external clients on requirements and pricing.
- Outstanding written communication skills, with the ability to craft clear and concise emails and letters.
- A proven track record of managing telephone interactions to a high standard.
- The capacity to learn and adhere to guidelines and procedures while working independently and under pressure.
- Experience in utilizing and maintaining content and/or learning management systems, along with proficiency in Microsoft Office and web-based resources.
- The ability to organize and prioritize a complex workload without compromising quality and meeting deadlines.
- Strong decision-making skills to assess priorities and recommend solutions.
- A cooperative, adaptable, and supportive team-oriented mindset.
By joining our team, you will become part of a group that is passionate about their work and the impact they have on others. You will find opportunities for personal growth, face challenges, and share a common purpose that brings out the best in you. Together, we can make a meaningful difference that resonates with millions of young lives.
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