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Customer Service Representative
2 months ago
We are seeking a highly skilled Customer Service Advisor to join our team at AWD online. As a key member of our sales administration team, you will be responsible for providing exceptional customer service and technical support to our clients in the steel processing and fabrication industry.
Key Responsibilities:
- Provide technical sales support to clients, responding to their inquiries and resolving any issues in a timely and professional manner.
- Process customer orders and manage order fulfillment, ensuring accurate and efficient delivery of products.
- Develop and maintain strong relationships with clients, understanding their needs and providing tailored solutions to meet their requirements.
- Collaborate with internal teams to ensure seamless communication and coordination of sales and order processing activities.
Requirements:
- Proven experience in customer service, sales administration, or a related field, preferably within the steel processing and fabrication industry.
- Excellent communication and organizational skills, with the ability to work effectively in a fast-paced environment.
- Strong technical knowledge of steel products and processes, with the ability to provide expert advice and guidance to clients.
- Ability to work independently and as part of a team, with a strong focus on customer satisfaction and loyalty.
What We Offer:
- A competitive salary, dependent on experience, plus benefits and opportunities for professional growth and development.
- A dynamic and supportive work environment, with a strong focus on teamwork and collaboration.
- The chance to work with a well-established company in the steel industry, with a reputation for excellence and customer satisfaction.
