Help Desk Technician

3 weeks ago


Edinburgh, Edinburgh, United Kingdom In Technology Group Limited Full time

**About In Technology Group Limited**

In Technology Group Limited is a well-established and reputable Managed Service Provider (MSP) based in the heart of Edinburgh city centre. With over two decades of experience, they have built a strong reputation for delivering exceptional IT services to their clients.

**Job Summary**

We are seeking a highly skilled and motivated 2nd Line IT Support professional to join our team. As a 2nd Line IT Support Specialist, you will play a critical role in supporting our growing base of small-to-medium clients, working on exciting projects, and ensuring the smooth operation of our ServiceDesk.

**Key Responsibilities**

  • Provide timely and effective support to clients via our ServiceDesk
  • Work on a variety of projects, including infrastructure upgrades, network configurations, and system troubleshooting
  • Collaborate with our technical teams to resolve complex technical issues
  • Ensure that all infrastructure and critical services are running smoothly and efficiently

**Technical Requirements**

  • Strong hardware skills, including experience with server and network infrastructure
  • Proficiency in virtualization technologies, such as Hyper-V and VMWare
  • Excellent networking skills, including experience with routers and switches
  • Strong knowledge of 2nd Line IT support principles and practices

**Company Benefits**

  • A strong focus on employee development and growth, including regular training and mentorship opportunities
  • A comprehensive benefits package, including paid certifications and coaching
  • A collaborative and dynamic work environment, with a strong emphasis on teamwork and communication

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