Senior IT Support Specialist

3 weeks ago


London, Greater London, United Kingdom Royal College of Art Full time

About the Royal College of Art

The Royal College of Art is a world-renowned institution, recognized as the leading art and design university globally for ten consecutive years. As a vibrant community of postgraduate students, we foster creativity and innovation across diverse disciplines.

About the Role

We are seeking a highly skilled Senior Application Support Specialist to join our Digital Delivery team. This role is crucial in ensuring the smooth operation of our essential business systems and applications used by students, faculty, and staff.

Key Responsibilities

  • Provide comprehensive technical support for a range of software and web-based applications, including Itrent, Stonefish, Dashboard, Unit4 ERP, Unit4 Student Management, Elsevier Pure, Raiser's Edge, and other relevant systems.
  • Develop, execute, and maintain business system reports to provide valuable insights and data analysis.
  • Collaborate with users across all levels to troubleshoot technical issues, offering clear guidance and solutions.
  • Contribute to the implementation, support, and upgrades of existing business systems, ensuring optimal performance and efficiency.
  • Document processes and procedures in a user-friendly format accessible to all stakeholders.

Required Skills and Experience

  • Proven experience in providing technical support for diverse software applications within an educational or similar environment.
  • Strong understanding of business systems, including ERP, CRM, and student management solutions.
  • Advanced proficiency in Microsoft Office Suite and Google Workspace.
  • Excellent communication and interpersonal skills, with the ability to effectively interact with users at all levels.
  • Problem-solving aptitude and a commitment to delivering exceptional customer service.


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