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Operational Director

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Ealing, Greater London, United Kingdom MEARS GROUP PLC Full time
About the Role

We are seeking an experienced Operational Director to lead our Joint Venture contract with A2Dominion, delivering repairs, voids, and planned works within a stock size of 39,000 homes. The successful candidate will be responsible for overseeing the delivery of these services, ensuring seamless coordination and efficient operation of all departments.

Key Responsibilities
  • Oversee and manage the delivery of repairs, voids, and planned works within a stock size of 39,000 homes.
  • Collaborate with the Service Lead Manager to align administrative and financial processes with operational goals and objectives.
  • Ensure compliance with company policies and procedures.
  • Analyse data and provide insights and recommendations to support decision making.
  • Foster a positive and collaborative working environment, promoting professional growth and development among team members.
  • Lead and manage a team, providing guidance, support, and development opportunities.
  • Ensure administrative processes are efficient, compliant, and supportive of operational objectives.
  • Provide effective leadership, a demonstrable strong approach to mentoring and motivation of staff within the Branch team by setting a clear direction for the contract(s) and leading by example.
  • Develop sustainable key Client/Stakeholder relationships, ensuring a high quality of customer engagement and involvement.
  • Ensure the customer experience is central to all activities and embedded in all stakeholders of the Branch/Contract operation to ensure an efficient and productive service is delivered to service users and clients.
  • Review, monitor, and control Branch/Contract performance to ensure delivery of P&L is in line with or exceeding agreed budget levels.
  • Demonstrate control over all business governance, risk management processes, and adherence to delegated authorities.
Requirements
  • Proven experience in the above duties.
  • A minimum of 2 years experience in a managerial role within the social housing sector, including local authorities and property services.
  • Strong leadership and interpersonal skills, with the ability to effectively communicate and collaborate with diverse teams.
  • Excellent organisational and time management skills, with the ability to prioritise tasks and meet deadlines.