Learning Governance Manager

3 days ago

Liverpool, Liverpool, United Kingdom The Very Group Full time
About the Role

We are seeking a highly skilled Learning Governance Manager to join our team at The Very Group. As a key member of our Customer Care Team, you will play a critical role in developing and maturing a framework providing governance for all learning.

Your primary responsibility will be to ensure that learning experiences translate into customer experiences, developing a best practice regime and supporting the right outcomes. You will be responsible for the development of a learning governance dashboard, analyzing mid to long-term learning effectiveness, and supporting the ongoing development of our colleagues who have a direct relationship with our customers.

Key Responsibilities
  • Develop strong relationships with colleagues within the strategic partnership and internally within TVG to ensure effective governance across the learning experience lifecycle is delivered.
  • Use operational insight, speech analytics, and various data sources to understand long-term post-implementation adherence and propose treatment plans as appropriate.
  • Be the main conduit in defining and managing the controls framework for the learning experience within the strategic partnership and internally within TVG.
  • Effectively manage stakeholders across Customer Care and wider internal teams within TVG, maintaining effective communication and regular engagement with a broad range of audiences from front-line advisors to executive board members.
  • Develop through internal/external education a best practice regimen on Learning Governance.
  • Supports and develops the approach and considerations of controls across the learning experience with strategic partners, business change teams, operational stakeholders, and the learning experience team.
  • Review and challenge learning methodologies to ensure user experience is considered and the 'voice of the business' is at the forefront.
What We Offer
  • A flexible, hybrid working model.
  • An inclusive culture and environment.
  • A £1,000 flexible benefits allowance to suit your needs.
  • 30 days holiday + bank holidays.
  • Udemy learning access.
  • Up to 25% discount on our products.
  • Matched pension up to 6%.
How to Apply

Please note that the talent acquisition team is managing this vacancy directly. If successful in securing this role, you will be required to undertake a credit, CIFAS, Right to Work checks, and if a specific requirement of your role, a DBS (criminal records) check. Should your application progress, we require you to let the team know if there is anything you need to disclose in relation to any of these checks prior to them being undertaken, including any unspent criminal convictions.

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