Learning Governance Manager

5 days ago

Liverpool, Liverpool, United Kingdom The Very Group Full time
About the Role

We are seeking a highly skilled Learning Governance Manager to join our team at The Very Group. As a key member of our Customer Care Team, you will play a critical role in developing and implementing a framework for learning governance across our organization.

**Key Responsibilities:**

  • Develop strong relationships with colleagues within the strategic partnership and internally within TVG to ensure effective governance across the learning experience lifecycle is delivered.
  • Use operational insight, speech analytics, and various data sources to understand long-term post-implementation adherence and propose treatment plans as appropriate.
  • Be the main conduit in defining and managing the controls framework for the learning experience within the strategic partnership and internally within TVG.
  • Effectively manage stakeholders across Customer Care and wider internal teams within TVG, maintaining effective communication and regular engagement with a broad range of audiences from front-line advisors to executive board members.
  • Develop a best practice regimen on Learning Governance through internal and external education.
  • Support and develop the approach and considerations of controls across the learning experience with strategic partners, business change teams, operational stakeholders, and the learning experience team.
  • Review and challenge learning methodologies to ensure user experience is considered and the 'voice of the business' is at the forefront.
What We Offer

We offer a range of benefits to support your career development and well-being, including:

  • Flexible, hybrid working model
  • Inclusive culture and environment
  • £1,000 flexible benefits allowance to suit your needs
  • 30 days holiday + bank holidays
  • Udemy learning access
  • Up to 25% discount on
  • Matched pension up to 6%

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, sex, gender, gender expression, sexual orientation, age, marital status, veteran status, or disability status.

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