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Front of House Retail Advisor

2 months ago

London, Greater London, United Kingdom Aveda Full time
About Aveda Lifestyle Salon & Spa

Established in 2001, Aveda Lifestyle Salon & Spa has become one of London's most prestigious salons, located in the heart of Covent Garden. With over 70 hair and beauty experts, our philosophy of nurturing and developing creative talent has made Aveda Lifestyle Salon & Spa into the place it is today.

Our Mission

We are committed to providing exceptional hair and beauty treatments that take their environmental impact into consideration. Our team is passionate about delivering an outstanding customer experience, and we're looking for like-minded individuals to join our dynamic team.

Job Description

We're seeking a friendly and enthusiastic Front of House Retail Advisor to join our team. As a Front of House Retail Advisor, you will be responsible for providing inspirational, authentic, and personalized customer service to our guests. This includes greeting guests, making product recommendations, and achieving service and retail targets.

Key Responsibilities:

  • Greet guests and provide exceptional customer service
  • Make product recommendations and achieve service and retail targets
  • Check in and out of guests, take payments, and manage guest bookings
  • Ensure the smooth running of appointments
Why Work with Us?

At Aveda Lifestyle Salon & Spa, we offer a supportive and diverse team environment. We're a close-knit group of people from all over the world, united by our passion for hair and beauty. We're committed to providing ongoing training and development opportunities to help you grow in your role.

Benefits:

  • Competitive industry salary
  • Commission scheme eligibility
  • Annual Leave & Family Leave
  • Product discount/Staff Product Concession monthly credit spend allowance
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme)
  • Benefits platform with exclusive discounts and offers
  • Work Life Connections – Employee Assistance Programme
  • Extensive Training & development offering
Requirements

We're looking for someone who is:

  • Enthusiastic, self-motivated, and well-presented
  • Demonstrates exceptional communication skills and maintains a friendly and approachable manner
  • Works well under pressure and as part of a team and is a proactive solution finder
  • Has previous retail experience, preferably within the hair and beauty industry
  • Able to meet or exceed retail sales targets and KPI's
  • Flexible availability across days/hours
  • Proof of right to live and work in the country