Customer Service Specialist
4 weeks ago
Job Title: Field Service Engineer, Medical Diagnostic Systems
Job Summary:
We are seeking a highly motivated and customer-focused Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for the service, installation, breakdown, repair, and calibration of sophisticated laboratory diagnostics systems used in pathology departments, NHS laboratories, and clinical chemistry environments.
Key Responsibilities:
- Provide technical support and maintenance for a wide range of laboratory diagnostics systems, including flow cytometry, cell separation, and diagnostics products.
- Work with customers to identify and resolve technical issues, ensuring minimal downtime and maximum productivity.
- Collaborate with internal teams to develop and implement effective solutions to complex technical problems.
Requirements:
- Strong background in field service or technical support, preferably in electronics or electro-mechanical service or technical support.
- Qualifications in electronics or a relevant technical discipline, such as ONC/HNC or above.
- Excellent customer service skills and ability to remain confident in customer-facing environments.
About Us:
We are a leading provider of innovative diagnostic-based laboratory and medical systems to the healthcare sector. Our commitment to research and development ensures we remain a market leader. We value product innovation, excellent customer service, and good people.
This role is being advertised by TRS Consulting, an employment agency and/or employment business.
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