Case Services Team Leader
3 weeks ago
We are seeking a highly skilled and experienced Case Services Team Leader to join our team at Guildford Borough Council. As a key member of our Customer, Case and Parking Services department, you will play a pivotal role in managing a team of dedicated caseworkers and ensuring that service requests from external customers are handled efficiently and effectively.
Key Responsibilities- Case Resolution: Lead your team in promptly addressing service requests, utilizing technical expertise and established workflows.
- Customer Focus: Maintain a high standard of service by ensuring attention to detail and accuracy throughout the case resolution process.
- Self-Service Promotion: Encourage self-service options where appropriate to enhance efficiency.
- Record Keeping: Ensure meticulous records are kept using our systems.
- Service Coverage: Handle cases spanning various council services, with a specific focus on Parking, Environment, and Regulatory matters.
- Team Management: Collaborate with the Head and Deputy Head of Customer, Case & Parking Services to continuously improve work processes, standards, and compliance.
- Workflow Efficiency: Manage case resolution timelines, striving for quick and effective resolutions.
- Quality Assurance: Conduct quality checks and provide training and support as needed.
- Interdepartmental Coordination: Work closely with Customer Services and Specialist Services to ensure seamless handoffs.
- Performance Standards: Uphold agreed-upon performance metrics and address any issues promptly.
- Proven ability to lead a team with experience in all aspects of people management, including effectively managing performance, setting targets, and dealing with issues as they arise.
- Experience in setting, maintaining, and monitoring standards of accuracy, diligence, and service delivery.
- We are seeking applicants who are educated to NVQ level 3 / A Level standard or have experience in the service area.
- Professional business qualification.
- Part-qualified in a specialist service qualification or working towards this.
- Experience in selection and recruitment.
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Case Services Team Leader
5 days ago
Guildford, Surrey, United Kingdom Guildford Borough Council Full timeJob Title: Case Services Team LeaderWe are seeking an experienced and skilled Case Services Team Leader to join our team at Guildford Borough Council. As a key member of our Customer, Case and Parking Services team, you will play a vital role in managing a team of dedicated caseworkers and ensuring that service requests are handled efficiently and...
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Case Services Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom Guildford Borough Council Full time{"h2": "Case Services Team Leader - Regulatory & Parking Services", "p": "At Guildford Borough Council, we are committed to delivering exceptional experiences to our customers. As the Case Services Team Leader, you will play a pivotal role in managing a team of dedicated caseworkers, ensuring that cases are handled efficiently and effectively. Your primary...
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Case Services Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom Guildford Borough Council Full time{"h2": "Case Services Team Leader - Regulatory & Parking Services", "p": "At Guildford Borough Council, we are committed to delivering exceptional experiences to our customers. As the Case Services Team Leader, you will play a pivotal role in managing a team of dedicated caseworkers, ensuring that cases are handled efficiently and effectively. Your primary...
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Case Services Team Leader
1 week ago
Guildford, Surrey, United Kingdom Guildford Borough Council Full timeJob Title: Case Services Team LeaderWe are seeking a highly skilled and experienced Case Services Team Leader to join our Customer, Case and Parking Services team at Guildford Borough Council. As a key member of our team, you will be responsible for leading a team of dedicated caseworkers in responding to and resolving service requests from external...
-
Case Services Team Leader
1 week ago
Guildford, Surrey, United Kingdom Guildford Borough Council Full timeJob Title: Case Services Team LeaderWe are seeking a highly skilled and experienced Case Services Team Leader to join our Customer, Case and Parking Services team at Guildford Borough Council. As a key member of our team, you will be responsible for leading a team of dedicated caseworkers in responding to and resolving service requests from external...
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Case Services Team Leader
3 weeks ago
Guildford, Surrey, United Kingdom Guildford Borough Council Full timeJob SummaryWe are seeking a highly skilled and experienced Case Services Team Leader to join our team at Guildford Borough Council. As a key member of our Customer, Case and Parking Services department, you will play a pivotal role in managing a team of dedicated caseworkers and ensuring that cases are handled efficiently and effectively.Key...
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Case Services Team Leader
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Guildford, Surrey, United Kingdom Guildford Borough Council Full timeJob SummaryWe are seeking a highly skilled and experienced Case Services Team Leader to join our team at Guildford Borough Council. As a key member of our Customer, Case and Parking Services department, you will play a pivotal role in managing a team of dedicated caseworkers and ensuring that cases are handled efficiently and effectively.Key...
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