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Interim Neighbourhood Service Director

2 months ago

Caerphilly, United Kingdom Hays Specialist Recruitment Limited Full time
About the Role

We are seeking an experienced and skilled professional to fill the position of Interim Neighbourhood Service Manager at Hays Specialist Recruitment Limited.

Key Responsibilities
  • Lead the Delivery of Housing Services: To oversee the delivery of outstanding housing management services, including tenancy management, allocations, and community safety.
  • Manage Frontline Teams: To be responsible for the management performance and support of frontline neighbourhood teams delivering services directly to customers.
  • Develop and Implement Strategies: To proactively monitor and report on the performance of all geographical areas, identifying areas of underperformance and developing strategies for improvement.
  • Build Strong Relationships: To develop and maintain strong relationships with internal and external stakeholders, including customer services and assets teams.
  • Operational Responsibility: To have operational responsibility for the development of policies and processes across the group, ensuring high-quality consistent services are delivered.
  • Customer Satisfaction: To deliver a high level of customer satisfaction through excellent housing and anti-social behaviour management.
  • Reporting and Analysis: To prepare complex reports clearly identifying issues and options for dealing with them.
  • Leadership and Innovation: To influence, challenge, and develop innovative solutions to improve services within the neighbourhood.
  • Performance Management: To measure key performance indicators against success measures to drive continuous improvement.
  • Financial Management: To manage a designated budget, ensuring value for money is achieved through the monitoring and control of expenditure.
  • Health and Safety: To manage health and safety issues in your area of responsibility in line with the Health and Safety Policy.
Requirements
  • Housing Law and Practice: Excellent level of housing law and practice knowledge, including anti-social behaviour and enforcement.
  • Sustainable Tenancies: Excellent understanding of the principles of sustainable tenancies, including the effects of adverse childhood experiences.
  • Team Management: Good experience of managing a large team of remote workers.
  • Letting Properties: Great knowledge of letting properties.
  • Education and Qualifications: Ideally educated to a degree level or equivalent or relevant experience.
  • Analytical and Creative Problem-Solving: Ability to analyse problems creatively and analytically in approach.
  • Performance Management: Proven record of effective performance management, including the use of performance objectives and SMART targets.
  • Leadership and Management: Leadership and Management qualification.
  • Report Writing and Presentation: Report writing and presentation skills with a good knowledge of Microsoft software packages and housing management.
  • Health and Safety: Knowledge of Health and Safety Requirements.
  • Customer-Focused Service Improvement: Proven record of customer-focused service improvement.
  • Staff Management: Experience of managing staff, including recruitment.
  • Time Management: Ability to manage time and tasks effectively, work well under pressure, and delegate deadlines.
  • Coaching and Development: Experience of coaching and developing team members.
  • Teamwork and Collaboration: Commitment to teamwork and collaborative work.