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Front Office Operations Manager
3 months ago
Front Office Operations Manager
We are seeking a dedicated and experienced Front Office Operations Manager to oversee the guest services at our prestigious establishment.
About Us...
Arena Racing Company is not just a leader in the horse racing industry; we encompass a wide array of leisure and entertainment venues, including golf courses, hotels, and event spaces. Our diverse operations create a vibrant work environment where teamwork and collaboration are paramount.
Our achievements stem from our collective efforts, which is why we provide ample opportunities for professional growth and career advancement. Our team members are the cornerstone of our ability to deliver exceptional service and foster an engaging atmosphere.
Our Values:
We embrace diversity and inclusion.
We prioritize the development of our staff.
We are committed to providing outstanding experiences for our guests.
We consider our environmental impact.
We take pride in our sporting heritage.
Benefits of being a Front Office Operations Manager...
Access to annual passes for our various venues Discounts on dining and special events Cycle-to-work incentives Increasing holiday entitlement based on service, up to 28 days Company life insurance coverage Performance-based annual bonus opportunities Educational support through our training programsAnd much more...
Role Overview:
Collaborate with the Hotel Operations Manager to oversee all aspects of front office operations, including guest check-in, concierge services, and reservations management, ensuring a memorable guest experience that embodies our brand values. Additionally, provide support to the food and beverage department during your shifts.
At our establishment, we value individuals who are approachable, enthusiastic, and dedicated to enhancing every guest's experience.
You will take on Duty Manager responsibilities, managing the venue during non-peak times and serving as the primary contact for any guest inquiries or issues.
This position requires close collaboration with the Wolverhampton Racecourse Management Team to ensure consistent standards and innovative practices are shared across the venue, maximizing the performance of both the racecourse and hotel through teamwork.
Key Responsibilities:
Assist the Hotel Operations Manager in monitoring budgets and managing labor costs. Work with the Food & Beverage team to enhance revenue, focusing on non-resident clientele. Support daily staffing needs, assigning tasks and setting performance goals for team members. Educate and train staff on compliance with local regulations and health & safety standards. Ensure front desk personnel deliver prompt, professional service and personalized attention to guests. Greet guests upon arrival and engage with them to enhance their experience. Conduct regular inspections of front-of-house areas and address any issues promptly. Verify billing instructions and guest credit in accordance with hotel policies, ensuring secure transaction handling. Train team members on payment processing procedures and act as a communication hub during emergencies. This role encompasses guest services at a full-service hotel and racecourse, reporting directly to the Hotel Operations Manager.Desired Qualifications:
Strong communication skills. Ability to thrive in high-pressure situations. Excellent organizational capabilities. Systematic problem-solving skills. Process-oriented approach to tasks. Loyalty and commitment to the organization. Positive and proactive attitude.We are on an exciting journey, and we invite you to be part of our dynamic team.
At Arena Racing Company, we are committed to fostering a diverse and inclusive workplace, recognizing that varied perspectives contribute to our success. We welcome applicants from all backgrounds and experiences.
