Case Coordinator

6 days ago


Hull, Kingston upon Hull, United Kingdom Sussex Police Full time

About the Role

We are seeking a highly organized and detail-oriented individual to join our team as a Case Administrator. As a key member of our team, you will be responsible for preparing digital prosecution files for court, ensuring timely updates, and providing excellent customer service to victims and witnesses.

Key Responsibilities

  • Prepare and manage digital prosecution files for court, adhering to strict timescales.
  • Prioritize files according to court date and ensure cases are dealt with expeditiously where required.
  • Provide timely updates to victims and witnesses following each court hearing.
  • Handle and prioritize internal and external correspondence and enquiries, researching who the correspondence relates to and forwarding for action.
  • Update IT systems to ensure records are accurate and up-to-date.

Requirements

  • First-class organizational, computer, and problem-solving skills.
  • Attention to detail and ability to analyze information and re-direct correspondence accordingly.
  • Previous experience of dealing with people in a customer-focused environment or supportive network.
  • Ability to continually prioritize your own work and work to strict timescales.
  • Excellent communication and interpersonal skills.
  • Ability to work under pressure and manage a large volume of files.

Why Work with Us?

Sussex Police is a dynamic and supportive organization that values its employees. We offer a range of benefits, including career progression, contributory pension scheme, generous annual leave allowance, and discounts for everyday spend. We also offer flexible working arrangements, including agile working, to support work-life balance.


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