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Client Services Representative
2 months ago
Sanctuary Group is dedicated to managing rental and shared ownership properties while fostering community initiatives for numerous clients throughout the country. Our team plays a vital role in enhancing the quality of life for individuals and families.
Position: Client Services Representative
Location: Hull
Salary: £28,592 - £30,097 annually
Working Hours: 37.5 hours per week – Monday to Friday, 9:00am – 5:00pm
We are looking for a Client Services Representative to become a part of our dedicated Client Services team. This team is responsible for addressing complaints received from clients, Members of Parliament, and regulatory bodies. The role will focus on managing initial complaints from clients and inquiries from regulatory authorities.
Key Responsibilities:
- Overseeing client complaints until resolution is achieved
- Coordinating necessary actions to address complaints, keeping clients informed both verbally and in writing
- Meeting deadlines and achieving key performance indicators (KPIs)
- Identifying opportunities for enhancements and confidently proposing improvements
Required Skills and Experience:
- Proven experience in a customer service or call center environment is essential, preferably managing incoming calls
- Ability to handle various types of inquiries with empathy and understanding, especially in challenging situations
- Experience in delivering timely and high-quality resolutions to clients
- Competence in extracting and analyzing data from databases
- Professional telephone etiquette and the ability to manage a high volume of calls while maintaining composure
- Strong organizational abilities with the capacity to prioritize tasks effectively, while also collaborating with team members to achieve shared goals
- Adaptability to work in a fast-paced and evolving environment
- A positive mindset, proactive approach, and excellent communication skills
Why Join Sanctuary Group?
As one of the leading social housing providers in the UK, Sanctuary Group offers approximately 70,000 homes nationwide. We are committed to providing our residents with quality, affordable housing in communities they can take pride in. Being part of a not-for-profit organization, we reinvest any surplus back into the communities we serve.
Employee Benefits:
We are committed to making Sanctuary a great workplace, where your well-being is genuinely valued. Our comprehensive employment package includes:
- 25 days of annual leave (increasing to a maximum of 30 days) plus public holidays
- A pension scheme with employer contributions
- Life Assurance coverage
- Access to an Employee Assistance Program, including counseling services
- Cycle to Work initiative
- Optional health plans
- Employee discounts
- Well-being support and resources
- Employee recognition programs
- Annual salary of £28,592 (increasing to £30,097 after 12 months, subject to satisfactory performance)
Diversity and Inclusion:
Sanctuary Group encourages applications from individuals of diverse backgrounds to support our commitment to fostering an inclusive environment for all employees and clients. We collaborate closely with the Home Office to prevent illegal working.
