IT Support Specialist

4 weeks ago


Hemel Hempstead, Hertfordshire, United Kingdom Optoma Full time

About Optoma

Optoma is a leading provider of innovative visual display solutions for various industries. As a global company, we strive to deliver exceptional products and services that captivate, inspire, and connect people worldwide.

Job Summary

We are seeking a highly skilled and motivated 2nd Line IT Engineer to join our team in Hemel Hempstead, Herts. As a key member of our IT department, you will be responsible for providing technical support and maintenance for our IT infrastructure, ensuring seamless operation and minimizing downtime.

Key Responsibilities

  • Perform routine network maintenance, including backups, security updates, and user account management.
  • Test and install new software, hardware, and peripherals, ensuring compatibility and optimal performance.
  • Provide second-line support for IT-related issues, collaborating with cross-functional teams to resolve complex problems.
  • Maintain network, hardware, and software, ensuring smooth and secure operation of multi-user computer systems.
  • Monitor repair logs and take action as required, ensuring timely resolution of issues.
  • Check and maintain peripheral equipment, such as scanners, printers, and projectors, to ensure they are functioning and available to users.
  • Assist with ordering equipment, materials, and consumables, ensuring value for money and optimal resource allocation.
  • Support teaching and learning by providing technical assistance to staff, particularly if equipment malfunctions.

Requirements

  • Excellent problem-solving skills, with a proactive and analytical approach.
  • Strong communication and interpersonal skills, with the ability to explain technical issues to users at all levels.
  • Previous experience supporting users with laptop, desktop, and printer issues, as well as experience with Office 365 and networking devices.
  • Basic understanding of cloud concepts and experience in a similar position.
  • Relevant certifications, such as Microsoft Certified: Modern Desktop Administrator Associate or CompTIA A+, are a plus.

What We Offer

As a valued member of our team, you can expect a competitive salary, additional corporate benefits, and opportunities for professional growth and development. Join us in our mission to deliver exceptional visual display solutions and make a difference in the lives of our customers and partners.


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