Learning and Development Specialist
7 days ago
Overview
Company Culture
Spicerhaart is a leading independent estate agent in the UK, committed to developing its people and fostering a culture of continuous improvement. We strive to deliver exceptional customer service and operate in a high-performance environment that values innovation and excellence.
Main Responsibilities
- Design and deliver comprehensive training programs to enhance colleague performance in sales and customer experience.
- Develop and maintain training manuals and documentation to ensure compliance with company policies and legislative requirements.
- Provide support to other departments in developing and maintaining Operations Manuals.
- Review training materials to ensure they provide learning that enables improved performance within Spicerhaart.
- Maintain up-to-date knowledge of company procedures, operating systems, key tasks, and legal requirements to develop and maintain training materials and deliver effective training.
- Stay current with best practices in training and recommend implementation within the company where appropriate.
- Participate in and coordinate special projects as requested, and provide cover as required.
- Manage training projects, designing and delivering solutions to meet standards, deadlines, and costs.
- Work towards achieving a 100% course completion rate with apprentices through support, mentorship, and assessment.
- Uphold the company's core beliefs and standards at all times.
- Adhere to the company dress code.
Requirements
- Education to degree standard, CIPD qualification in Learning and Development, or equivalent business experience, including a minimum of 3 years in a sales, property, or retail sales-related role.
- Experience with different learning platforms is an advantage.
- Experience with apprenticeship programs and qualified to provide competent assessments to enable the successful completion of level 2 & 3 apprenticeships.
- Excellent communication and presentation skills, self-motivation, confidence, and flexibility.
- Ability to work accurately and be well-organized.
- Full UK driving license.
- Legal entitlement to live and work in the UK.
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