Customer Service Representative
2 days ago
We are seeking a highly skilled and motivated individual to join our team as a Customer Services Officer at Greatwell Homes. The main purpose of this role is to assist in the delivery of a high-performing, customer-focused housing management service within our remote contact centre.
As a Customer Services Officer, you will be responsible for providing exceptional customer service to our residents, responding to their queries and concerns in a timely and professional manner. You will also be responsible for taking and booking in repair requests, taking payments, and offering advice on benefit entitlements.
Key responsibilities include:
- Providing excellent customer service to residents via phone, email, and other communication channels
- Taking and booking in repair requests in a timely and efficient manner
- Processing payments and providing advice on benefit entitlements
- Completing administrative tasks related to tenancy matters, including applications for assignment of tenancies, income and expenditure, and applications for joint tenancy
- Working in line with our Anti-social Behaviour policy and procedure and domestic violence policy, offering advice and signposting to external agencies as necessary
Our ideal candidate will have:
- Experience of working in a customer service role, ideally within a social housing or support services setting
- The ability to effectively manage conflict situations and deal with customers who may be angry and upset
- Good numerical and analytical skills and an ability to understand and interpret information
- Ability to work under pressure and plan and prioritize their own workload
It would be advantageous for you to have knowledge of income recovery, debt management, credit control, or financial services, as well as knowledge of the legal, regulatory, and operational issues related to housing management services. However, a keen and demonstrable willingness to learn and deliver an excellent service to our customers is essential.
This role is remote with the option to book a desk at our office. Please note that 4-6 weeks of initial training will be held at our office at the start of your employment with us.
We are looking for a highly proactive and positive individual who is passionate about delivering exceptional customer service and making a difference in the lives of our residents. If you have the skills and experience to excel in this role, we encourage you to apply.
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