Compliance Officer

6 days ago


Ipswich, Suffolk, United Kingdom Greenbean Full time
About the Role

We are seeking a highly skilled Quality Assurance Administrator to join our team at Greenbean. As a Quality Assurance Administrator, you will play a crucial role in ensuring that our services meet the highest standards of quality and compliance.

Key Responsibilities
  • Conduct regular reviews of customer interactions and complaint handling with the Client Relations Team and wider department.
  • Provide written and verbal feedback to the client relations team manager and individuals.
  • Reinforce positive feedback and detailed feedback summaries, highlighting areas of improvement.
  • Identify patterns leading to poor outcomes and suggest action plans to prevent reoccurrence.
  • Prepare and maintain robust review records, providing regular management information within the Client Relations Team and wider business.
  • Represent the brand values within your role.
  • Collaborate with colleagues to ensure deadlines are met.
Requirements
  • A track record of delivering high-quality work in your current role.
  • Strong written and verbal communication skills, with the ability to provide positive feedback.
  • Excellent attention to detail and strong analytical skills.
  • Collaboration skills, working closely with colleagues.
  • A desire to continuously improve and strive for excellence.
  • A customer-focused mindset, always seeking to deliver the best outcomes.
What We Offer

As a Quality Assurance Administrator at Greenbean, you will have the opportunity to work in a collaborative and dynamic environment, where you will be empowered to make a real difference. We offer a competitive salary, annual reviews, and a range of benefits, including a pension scheme, annual performance-linked bonus, and life assurance.



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