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Residential Services Coordinator
2 months ago
About Us
At Places for People, we value individuals over numbers. If you resonate with our mission, we encourage you to explore our opportunities. While experience is important, we prioritize candidates who embody our core values: integrity, enthusiasm, a commitment to community, respect, and a passion for their work. As a leading Social Enterprise in the UK, we are committed to fostering inclusive and thriving communities for both our customers and employees.
Your Role
This position is situated in the southern region, allowing for collaboration with the Housing team. We are embracing new working methods, including hybrid arrangements that enable you to balance your time between home and the office. Your primary responsibilities will involve supporting the Tenancy Enforcement and Communities Teams, with potential assistance to other departments as needed.
In this capacity, you will deliver a comprehensive administrative service to the Housing Management and Tenancy Enforcement Team. You will provide guidance and information to both internal and external customers via phone and email, ensuring a high standard of customer service throughout.
Key Responsibilities
- Manage and update IT systems and tenancy records.
- Log and investigate customer complaints.
- Engage with customers and internal departments to facilitate high-quality service delivery.
Essential Qualifications
To be considered for this role, you should possess:
- Experience in administrative functions.
- Strong written and verbal communication skills.
- A background in customer service.
As part of our commitment to safer recruitment, a Basic DBS check is required for this position.
About You
Success in this role requires a solid administrative background and exceptional customer service abilities. You should approach tasks with a positive attitude, capable of working independently and contributing to a collaborative team environment. Empathy towards customers and their circumstances is essential, along with a proactive approach to problem-solving.
Benefits
We are a diverse and ambitious organization, offering numerous challenges and opportunities for growth. Our comprehensive benefits package includes:
- Competitive salary with annual reviews.
- Pension plan with matched contributions up to 7%.
- Generous holiday allowance of 35 days, with options to buy or sell leave.
- Healthcare cashback plan, saving up to £500 annually.
- Bonus scheme for all employees at 2%.
- Training and development opportunities.
- Additional perks, including significant discounts.
Next Steps
If you meet the qualifications and are ready to advance your career, we invite you to apply. You will find more information about the role and can access the full job description through our careers site.
