Administrative Assistant

1 month ago


Thames Valley, United Kingdom Axis Europe Full time

Role Overview

We are seeking a skilled Administrator to join our Repairs and Maintenance team in Thames Valley. As a key member of our team, you will play a vital role in delivering a high-quality service to our clients, including Housing Associations and Local Authorities, and their residents.

Key Responsibilities

  • Respond to tenant inquiries regarding repair works and resolve queries in a timely and effective manner.
  • Utilize company systems to process orders accurately and ensure timely invoicing of clients.
  • Update systems with all interactions with residents to maintain accurate records.
  • Process supervisory or trade reports to determine necessary actions to resolve repairs.
  • Resolve minor complaints at the call level.
  • Maintain logs and monitor variation requests.
  • Manage emails from contract mailboxes and take necessary actions.
  • Address payment queries from both subcontractors and clients.
  • Collaborate with Supervisors and tradespeople to organize and schedule work.
  • Order equipment needed for operatives' jobs.
  • Ensure all activity is logged and up-to-date in an accurate manner.
  • Liaise with staff at customer sites to keep them informed of progress.
  • Adhere to and support policies, procedures, initiatives, and work instructions related to sustainability improvement and environmental compliance.

Key Requirements

  • IT literacy
  • Customer service skills
  • Maintenance sector terminology knowledge
  • KPIs and ROCC understanding

Benefits

  • 22 days annual leave, increasing with length of service
  • Pension scheme
  • Perkbox rewards
  • Long service rewards
  • Volunteering days
  • Cycle to work scheme


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