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In-Room Dining Team Member

2 months ago

Hampshire, United Kingdom Four Seasons Hotels and Resorts Full time

About Four Seasons:

Four Seasons Hotels and Resorts is a global leader in the hospitality industry, driven by a passion for excellence and a commitment to delivering exceptional guest experiences. Our team members are the backbone of our success, and we are dedicated to creating a world-class employee experience that enables them to thrive and grow.

About the Role:

The In-Room Dining Coordinator is a key member of our In-Room Dining team, responsible for ensuring that our guests receive exceptional service and a seamless dining experience. This role requires a high level of attention to detail, excellent communication skills, and the ability to multitask in a fast-paced environment.

Key Responsibilities:

  • Receive and process guest requests for in-room dining, ensuring that all orders are accurate and delivered within the specified timeframe.
  • Provide exceptional service to guests, responding to their needs and preferences in a timely and professional manner.
  • Work closely with the In-Room Dining team to ensure that all orders are prepared and delivered to the highest standard.
  • Maintain a high level of knowledge about our menu offerings, including daily specials and alternative cuisine options.
  • Assist with the management of the In-Room Dining department, including overseeing the sequence of service and ensuring that all orders meet our high standards.

Requirements:

  • Excellent communication and interpersonal skills, with the ability to work effectively with guests and colleagues.
  • High school diploma or equivalent required; post-secondary education in hospitality or a related field an asset.
  • Previous experience in a customer-facing role, preferably in the hospitality industry.
  • Ability to work in a fast-paced environment and multitask with ease.
  • Fluency in reading, writing, and spoken English required.

What We Offer:

  • A highly competitive remuneration package, including a salary and benefits.
  • A comprehensive training program, designed to help you develop your skills and advance your career.
  • The opportunity to work with a global leader in the hospitality industry, with a reputation for excellence and a commitment to delivering exceptional guest experiences.
  • A dynamic and supportive work environment, with a team of professionals who are passionate about delivering exceptional service.
  • The chance to make a real difference in the lives of our guests, and to be part of a team that is dedicated to creating unforgettable experiences.