Client Relationship Manager
1 week ago
The Recruitment Group is seeking a highly skilled Account Manager to oversee the successful account in Bourne. As an Account Manager, you will be responsible for managing a workforce of up to 200 workers a day, across 4 different shift starts, ensuring seamless operations and high productivity.
Key Responsibilities- Workforce Management: Meet and greet staff upon arrival, sign workers in on timesheets, issue site access cards, and allocate workers to the correct department, skill level, and shift.
- Operational Support: Support workers through site turnstiles, manage fulfilment, including extra workers booked, and top up missed shifts from earlier start times.
- Communication and Liaison: Liaise with the Planning department on additional needs and/or extra workers on site, manage new starters, conduct first-day inductions and tours, and conduct bag searches.
- Administrative Tasks: Submit accurate and completed timesheets to departmental managers, collect completed timesheets from night shifts, collect access cards from night shift workers leaving site, and manage signing out and recording of hours for night shift workers.
- Client Relationship Management: Ensure all workers leave site effectively, no one is left stranded, and transport leaves with all travelling on board and accounted for. Complete a client daily costing sheet, outlining department charges for the previous day, to be submitted no later than 0900.
- Communication Skills: Ability to communicate with a workforce with little/no English, including Russian, Lithuanian, Polish, Bulgarian, Romanian, and Latvian.
- Accuracy and Attention to Detail: Accurate with data and able to work under pressure, reacting positively to the unknown and unplanned.
- Flexibility and Adaptability: Flexibility to adapt to seasonal and volatile site operations, with varying orders and shift patterns.
- Leadership and Teamwork: Ability to work effectively with a team of supervisors and departmental managers, including Operations, HSE & Technical, HR, Planning, and Leadership Team.
A competitive salary of £27,000 and a 4-day on, 4-day off shift pattern, with opportunities for career growth and development in a dynamic and fast-paced environment.
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