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Client Support Associate
2 months ago
We are seeking a highly skilled and compassionate Customer Service Representative to join our team at Diligenta. As a key member of our customer service delivery team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities- Investigate and resolve customer complaints in a timely and effective manner
- Provide empathetic and supportive communication to customers, ensuring their needs are met and exceeded
- Work collaboratively with internal teams to resolve complex customer issues
- Develop and maintain a deep understanding of our products and services to provide accurate and informed support
- Continuously improve customer service processes and procedures to drive excellence and efficiency
- Strong customer service experience, with a proven track record of delivering exceptional service
- Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
- Ability to work in a fast-paced environment, prioritizing multiple tasks and deadlines
- Strong problem-solving skills, with the ability to analyze complex issues and develop effective solutions
- Proficiency in Microsoft Office, with a strong understanding of customer relationship management software
Diligenta is a leading provider of outsourced administration services to the UK Life Assurance and Pensions market. We pride ourselves on delivering exceptional customer service to our clients, and we are committed to creating a positive and inclusive work environment for our employees.
What We Offer- A competitive salary and benefits package
- Ongoing training and development opportunities to support your career growth
- A collaborative and supportive work environment
- The opportunity to work with a leading provider of outsourced administration services
