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Store Service Advisor
1 month ago
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Service Advisor
2 months ago
About the Role
We are seeking a highly motivated and customer-focused Service Advisor to join our Aftersales Team at Lookers Glasgow Audi.
Key Responsibilities
- Booking and managing customer appointments for MOTs, services, and repairs
- Providing expert advice on warranty cover and recommending additional parts and accessories
- Liaising with the Aftersales department to schedule appointments and manage workload
- Managing customer interactions, including phone calls and online booking queries
- Communicating effectively with customers regarding turnaround times and appointment updates
- Maintaining accurate customer records and updating systems as necessary
Requirements
We are looking for an individual with excellent communication skills, a warm personality, and a passion for delivering exceptional customer service. Previous experience using Kerridge/ADP is an advantage, as well as knowledge of other essential dealer systems.
What We Offer
As a Service Advisor at Lookers Glasgow Audi, you will benefit from continuous training opportunities, a competitive salary, and the chance to work with a talented team in a dynamic environment.
