Resettlement Program Manager

3 weeks ago

Chichester, West Sussex, United Kingdom CRA GROUP LIMITED Full time
Job Summary

We are seeking a highly skilled and experienced Service Delivery Manager to join our team at CRA GROUP LIMITED. As a key member of our organization, you will be responsible for developing and implementing strategies to deliver a high-quality accommodation pathway service.

Key Responsibilities
  • Lead the team to develop and implement strategies, policies, guidance, and actions to deliver a high-quality accommodation pathway service, taking account of the views of stakeholders, service demands, risks, and rewards, and financial constraints.
  • Provide expert, assertive advice and guidance on accommodation for migrated communities across the organization and wider partnership landscape.
  • Oversee the management of the accommodation portfolio, ensuring an appropriate role is maintained, and that residents receive the support they need to sustain their accommodation and ensure community cohesion within the local community.
  • Maintain links with service providers in the county to ensure the development of relevant provision of specific services for migrated communities.
  • Develop effective relationships with managers or partners across the wider organization and external stakeholders, working with, advising, and influencing key stakeholders, including Members, senior managers, and other key partners.
  • Ensure effective and efficient management of resources, including staff, ensuring smart operational resource deployment and recommending future resource needs over the short term and medium term, including identifying efficiency opportunities to improve customer service, reduce costs, and maximize income recovery levels.
  • Analyze and evaluate complex information and identify innovative solutions to enable West Sussex to be at the forefront of these linked agendas, submitting external funding bids, and engaging in partnership collaboration to test new ideas and approaches.
  • Meet statutory, national, and local obligations through own work and managed staff, including health & safety requirements, oversight of fees and charges, and tenancy management practices.
Requirements
  • Effective management skills, able to provide direction and leadership, manage and lead change, support individuals and teams, manage budgets, and undertake business planning and performance management.
  • Post-graduate/professional qualification in management or the service specialism, or equivalent level of significant experience demonstrating comprehensive application of knowledge in a relevant setting.
  • Significant recent and relevant experience in delivering customer-facing services for communities or working within the field of housing/accommodation support or similar discipline.

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