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Concierge Ambassador

2 months ago

London, Greater London, United Kingdom Charlotte Street Hotel Full time

Role Overview

We are seeking a highly skilled and dedicated Concierge to join our team at the Charlotte Street Hotel. As a Concierge, you will be responsible for delivering exceptional service to our guests, ensuring their stay with us is memorable and enjoyable.

Key Responsibilities

  • Manage the concierge desk operations, ensuring seamless service delivery and a warm welcome for our guests.
  • Respond promptly to guest inquiries, providing accurate and helpful information to enhance their experience.
  • Assist guests with luggage transportation, check-in, and check-out processes, maintaining a high level of professionalism and courtesy.
  • Offer personalized recommendations and information about local attractions, restaurants, and activities, showcasing your knowledge and expertise.
  • Arrange transportation services for guests, including taxi bookings, car rentals, and airport transfers, ensuring timely and hassle-free travel arrangements.
  • Maintain the concierge desk area, ensuring it remains clean, organized, and well-presented at all times.
  • Collaborate with other hotel staff to provide cohesive service across departments, demonstrating a willingness to support and assist colleagues.
  • Adhere to established protocols and guidelines to ensure compliance with company standards and uphold the reputation of Firmdale Hotels.

Requirements

  • A collaborative spirit, thriving in a team-oriented environment where cooperation and camaraderie are essential.
  • Dedication to customer satisfaction, with a genuine passion for delivering top-notch service that exceeds guest expectations.
  • Impeccable presentation, reflecting the hotel's commitment to professionalism and sophistication.
  • A knack for detail, ensuring every aspect of the guest experience is meticulously attended to.
  • Infectious enthusiasm, infusing every interaction with warmth and positivity.

What We Offer

  • A competitive salary, to be discussed at the interview stage.
  • Access to Wagestream, our financial wellbeing app, allowing you to stream accrued earnings before payday and benefit from everyday savings and real-time financial coaching.
  • A health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • A generous 30% discount off food and drinks at our restaurants and bars.
  • Complimentary meals on shift.
  • A referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • A dry cleaning service for work attire and discounted personal dry cleaning.
  • An enhanced holiday allowance based on length of service.
  • A season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • An allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
  • And much more.

Why Join Firmdale Hotels?

Firmdale Hotels is an international, award-winning group of 11 luxury hotels and 10 bars and restaurants in London and New York. We are renowned for our unique interiors and exceptional service, and we are proud to have been recognized by the hospitality and travel industries for our achievements.

We are delighted to have received numerous awards and accolades, including Times Best Places to Work 2024, The King's Award for Enterprise 2024, and GM of the Year Finalist – Helle Jensen – Cateys 2024. Our hotels have also received recognition for their culinary excellence, with two AA Rosettes for Culinary Excellence at Ham Yard Hotel and one AA Rosette for Culinary Excellence at Dorset Square Hotel.

If you are ready to embark on an exciting journey with Firmdale Hotels and contribute to our tradition of excellence in hospitality, we would love to hear from you. Apply now to join our passionate team and be part of something extraordinary.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at the interview stage.