Concierge Ambassador

3 weeks ago


London, Greater London, United Kingdom Selfridges Full time
Job Overview

We are seeking a highly skilled and customer-focused Concierge Consultant to join our team at Selfridges. As a key member of our customer service team, you will be responsible for delivering exceptional experiences for our customers, ensuring their needs are met and exceeded.

Key Responsibilities
  1. Customer Interaction: Engage with customers in a clear, confident, and professional manner, providing personalized support and guidance throughout their shopping experience.
  2. Service Delivery: Work closely with the Deputy Head Concierge to deliver world-class service, ensuring customers receive a seamless and memorable experience.
  3. Problem Resolution: Effectively handle customer complaints, using empathy and compassion to resolve issues and exceed customer expectations.
  4. Knowledge Sharing: Share expert knowledge of Selfridges' products and services with customers and colleagues, providing valuable insights and recommendations.
  5. Feedback and Improvement: Collect and provide feedback to the wider team, ensuring continuous improvement and increased service levels.
Requirements
  1. Customer Focus: Demonstrate a customer-centric approach, prioritizing their needs and delivering exceptional service.
  2. Communication Skills: Possess excellent communication and interpersonal skills, able to engage with customers, team members, and managers effectively.
  3. Flexibility: Be adaptable and flexible, able to meet customer demands and provide bespoke shopping experiences.
  4. International Etiquette: Understand and demonstrate international etiquette, catering to every client and reflecting Selfridges' values.
About Selfridges

Selfridges is a leading luxury department store, renowned for its exceptional customer service and unique shopping experience. As a Concierge Consultant, you will be part of a dynamic team dedicated to delivering world-class service and exceeding customer expectations.


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